Terms of Service

By accessing or using the Squadora platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access the Service. These Terms apply to all visitors, users, club administrators, coaches, players, parents, and others who access or use the Service. Squadora may update or modify these Terms at any time. If we make material changes, we will provide notice through the Service or by email and update the "Last updated" date before the changes take effect. Your continued use of the Service after the effective date of the changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

To use certain features of the Service, you must create an account. When creating an account, you agree to: - Provide accurate, current, and complete information - Maintain and promptly update your account information - Maintain the security of your password and accept responsibility for all activity under your account - Notify us immediately of any unauthorized use of your account You must be at least 13 years of age to create an account. Users between 13 and 18 must have parental or guardian consent. Accounts for children under 13 must be created and managed by a parent, guardian, or authorized club administrator. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

You agree not to use the Service to: - Violate any applicable laws or regulations - Infringe upon the rights of others, including privacy and intellectual property rights - Transmit harmful, threatening, abusive, or harassing content - Impersonate any person or entity - Upload viruses, malware, or other malicious code - Attempt to gain unauthorized access to the Service or its systems - Use the Service for any purpose other than legitimate sports club management - Scrape, mine, or harvest data from the Service without authorization - Interfere with or disrupt the Service or servers connected to the Service - Share login credentials with unauthorized third parties - Use the Service to send unsolicited communications (spam) Violations of these rules may result in immediate termination of your account without notice.

Squadora operates on a platform fee model. The core platform is free to use. Transaction Fees: When clubs collect payments through the Squadora platform (registration fees, dues, event payments), a processing fee is applied to each transaction according to Squadora's published fee schedule. The applicable rate is determined by the payment method and, for card payments, by the club's trailing 12-month payment volume processed through the platform: - Bank payments (ACH): 2.5% per transaction, for clubs of any size - Card payments: 3.5% for clubs with up to $250,000 in trailing 12-month payment volume - Card payments: 3.25% for clubs with $250,000 to $1,000,000 in trailing 12-month payment volume - Card payments: 3.0% for clubs with over $1,000,000 in trailing 12-month payment volume Lower card rates are applied automatically as a club's volume qualifies; no negotiation or plan change is required. This fee covers payment processing, platform infrastructure, and support. Squadora may update the published fee schedule from time to time in accordance with the Changes to Terms section. Fee Pass-Through: Clubs may elect, via a club-level setting (disabled by default), to pass the applicable processing fee through to the paying member at checkout instead of absorbing it. Where a club enables pass-through, the fee is itemized and added to the amount the member pays, and the club remains responsible for communicating this practice to its members and for compliance with any laws applicable to surcharging in its jurisdiction. Fee Breakdown: - Stripe payment processing: included in the method-based processing fee - No monthly subscription fees for basic features - No per-player or per-team charges - Premium features may be available through optional subscription tiers Refund Policy: Refunds for payments collected through the platform are managed by the club that collected the payment. Squadora facilitates refund processing but does not determine refund eligibility. Platform fees and payment-processing fees on refunded transactions are non-refundable and are not returned to the club. Chargebacks and Disputes: The club that collected a payment is responsible for all chargebacks, payment disputes, reversals, and associated fees relating to its transactions. If a chargeback, dispute, refund, or reversal results in a negative balance or amount owed, the club is responsible for that amount, and Squadora and its payment processor may withhold, offset, or recover it from the club's current or future balances or by other lawful means. Squadora may place a hold on, delay, or reverse payouts where reasonably necessary to manage risk, suspected fraud, or disputes. Clubs are responsible for: - Setting their own pricing for registrations, dues, and events - Communicating payment and refund policies to their members - Complying with applicable tax regulations, including collection and remittance - Maintaining accurate financial records

Squadora provides technology and payment-facilitation services. Squadora is not a sports club, coach, event organizer, employer, or provider of any athletic activity, and Squadora does not sell, supply, or deliver the registrations, memberships, dues, events, goods, or services that clubs offer. When a club collects payment through the Service: - The club is the merchant and seller of record for that transaction. - Squadora acts only as a technology provider that facilitates the transaction, and payment processing is performed by our third-party payment processor, Stripe. - Squadora is not a party to any contract, transaction, or relationship between a club and its members, players, parents, or guardians. - Squadora is not responsible for, and makes no warranty regarding, the goods, services, activities, events, programs, or outcomes a club provides. Any dispute regarding a registration, membership, event, refund, cancellation, quality, or conduct is between the member and the club. You agree to direct all such disputes to the club and not to Squadora. Clubs are solely responsible for their pricing, tax collection and remittance, financial records, and compliance with all laws applicable to their activities. Payment processing is also subject to the terms and privacy policy of Stripe. By collecting or making payments through the Service, you agree to the applicable Stripe terms.

Squadora provides software for organizing and administering sports clubs. Squadora does not organize, supervise, staff, coach, or control any practice, game, tryout, event, trip, or other activity conducted by a club, and Squadora is not present at and has no control over any such activity. Clubs are solely responsible for: - The health and safety of participants, including minors, at all activities and events - Supervision, coaching, staffing, and the conduct of their personnel and volunteers - Screening, background checks, and child-protection and abuse-prevention measures, including compliance with SafeSport and any applicable youth-protection laws and governing-body rules - Obtaining appropriate liability waivers, medical releases, and emergency-contact and consent forms from participants and, for minors, their parents or guardians - Maintaining any insurance appropriate to their activities - Complying with all laws, regulations, and safety standards applicable to their activities Participation in sports and physical activity involves inherent risks, including risk of physical injury. To the maximum extent permitted by law, you acknowledge and assume these risks and agree that Squadora is not responsible or liable for any injury, illness, harm, loss, abuse, misconduct, or damage arising from or relating to any club activity, event, or the acts or omissions of any club, coach, volunteer, participant, or third party. This section does not limit any responsibility a club owes directly to its participants.

The Service and its original content, features, and functionality are owned by Squadora and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks, service marks, and trade dress may not be used in connection with any product or service without prior written consent. User Content: You retain ownership of content you upload to the Service (photos, documents, etc.). By uploading content, you grant Squadora a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content solely for the purpose of operating and improving the Service. You are solely responsible for the content you upload and you represent and warrant that you own or have all necessary rights, licenses, and consents to that content, including any consent required to share images or personal information of others, and that the content does not violate any law or the rights of any person. Squadora does not endorse, verify, or assume responsibility for any user content, and may remove content that violates these Terms at its sole discretion. Club Data: Clubs retain full ownership of their data including rosters, match results, statistics, and financial records. Squadora acts as a data processor and will not use club data for purposes unrelated to providing the Service. Feedback: If you send us suggestions, ideas, or feedback about the Service, you grant Squadora a perpetual, irrevocable, royalty-free license to use them for any purpose without any obligation to you.

Squadora respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to properly submitted notices of alleged copyright infringement and will terminate, in appropriate circumstances, the accounts of repeat infringers. Filing a DMCA Notice: If you believe content on the Service infringes your copyright, send a written notice to our designated copyright agent at support@squadora.com with the subject line "DMCA Notice" that includes: - Identification of the copyrighted work you claim has been infringed - Identification of the material you claim is infringing and information reasonably sufficient to locate it on the Service (for example a link or club and page description) - Your name, mailing address, telephone number, and email address - A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law - A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf - Your physical or electronic signature Counter-Notice: If your content was removed and you believe the removal was a mistake or misidentification, you may send a counter-notice to the same address containing your contact information, identification of the removed material and its prior location, a statement under penalty of perjury of your good-faith belief that the material was removed in error, your consent to the jurisdiction of the federal district court for your address (or Delaware if outside the United States), and your signature. If we do not receive notice within 10 business days that the original complainant has filed a court action, we may restore the removed material. Repeat Infringers: Squadora will terminate the accounts of users who are determined to be repeat infringers. Misrepresentation: Knowingly submitting a false infringement notice or counter-notice may make you liable for damages under the DMCA.

Rosters, player and participant details, ages, statistics, availability, schedules, results, and other information in the Service are entered and maintained by clubs and users. Squadora does not independently verify this information and does not warrant its accuracy, completeness, or reliability. You are responsible for verifying any information before relying on it, including information used to determine eligibility, supervision, or the safety of participants.

The Service relies on and integrates with third-party services, including Stripe for payments, Google Firebase for hosting and data storage, and messaging providers for notifications. The Service may also contain links to third-party websites or resources. Squadora does not control and is not responsible for the availability, performance, acts, or omissions of any third-party service, and is not liable for any loss or damage arising from any outage, error, or action of a third-party service or from your use of any linked website. Your use of third-party services may be subject to their own terms and privacy policies.

We may terminate or suspend your account immediately, without prior notice, for any reason including but not limited to: - Breach of these Terms - Fraudulent, abusive, or illegal activity - Non-payment of fees owed - Extended period of inactivity (12+ months) - Request by law enforcement or government agency Upon termination: - Your right to use the Service will immediately cease - We may delete your account data after a 30-day grace period - You may request an export of your data before deletion - Any outstanding fees remain payable You may terminate your account at any time through your account settings or by contacting support@squadora.com. Clubs should ensure they have exported all necessary data before requesting account deletion.

To the maximum extent permitted by applicable law, Squadora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: - Loss of profits, data, or business opportunities - Service interruptions or downtime - Errors or inaccuracies in the Service - Personal injury or property damage related to use of the Service - Unauthorized access to or alteration of your data - Any third-party conduct on the Service The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In no event shall the total aggregate liability of Squadora for all claims relating to the Service exceed the greater of (a) the total platform fees actually paid to Squadora by you in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100). This limitation applies to all claims in the aggregate and not per incident, and applies regardless of the theory of liability. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

You agree to defend, indemnify, and hold harmless Squadora, its affiliates, and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with: - Your access to or use of the Service - Your violation of these Terms or any applicable law - Content you upload, submit, or share through the Service - Your infringement of any intellectual property or other right of any person or entity - Any dispute between you and any other user, club, member, parent, or player - For clubs: your activities, events, programs, and the goods or services you offer, sell, or provide, including any registration, dues, or event you collect payment for through the Service - Any payment dispute, chargeback, refund, or tax obligation relating to transactions you initiate or collect through the Service Squadora reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without the prior written consent of Squadora. This indemnification obligation survives termination of these Terms and your account.

Squadora maintains records and logs of accounts, transactions, communications sent through the Service, consents, and activity. You agree that these records are maintained in the ordinary course of business and that they may be used as evidence in any dispute, arbitration, or legal proceeding. You agree that Squadora's records of transactions and account activity are accurate and authoritative absent clear evidence of error, and you consent to their retention and use for these purposes, subject to our Privacy Policy and applicable law.

Any dispute arising from these Terms or the Service shall be resolved as follows: Informal Resolution: Before filing any formal legal action, you agree to first contact us at support@squadora.com and attempt to resolve the dispute informally for at least 30 days. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Arbitration: If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer or Commercial Arbitration Rules, as applicable. The arbitration shall be conducted in English and seated in Delaware, or by video or telephone where the rules allow. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court may decide the enforceability of the class action waiver below. Payment of arbitration fees is governed by the AAA rules. Nothing in this section prevents either party from bringing an individual claim in small-claims court. Class Action Waiver: You and Squadora agree to resolve disputes only on an individual basis and waive any right to participate in a class action, class arbitration, consolidated action, or representative action, and waive any right to a jury trial. If this class action waiver is found to be unenforceable as to a particular claim, then that claim shall be severed and heard in court, and the remainder shall proceed in arbitration. Class arbitration is not permitted under any circumstances. Exceptions: Nothing in this section prevents either party from seeking injunctive relief in court for intellectual property infringement or unauthorized data access.

Entire Agreement: These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Squadora. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Waiver: The failure of Squadora to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction. Changes to the Service: Squadora may modify, suspend, or discontinue the Service or any feature at any time, with or without notice. Squadora does not guarantee that the Service will be uninterrupted, timely, secure, or error-free, and is not liable for any modification, suspension, or discontinuation of the Service or any feature. Force Majeure: Squadora is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government action, power or internet failures, or the failure of any third-party service or supplier. Export and Sanctions Compliance: You represent that you are not located in, and will not use the Service on behalf of any party located in, a country or region subject to comprehensive sanctions, and that you are not on any restricted-party or denied-party list. You agree to comply with all applicable export-control and sanctions laws. Survival: The sections on Payment Terms, Role of Squadora, Club Activities and Safety, Intellectual Property, Limitation of Liability, Indemnification, Records and Evidence, Dispute Resolution, and General Provisions, and any other provision that by its nature should survive, remain in effect after termination of these Terms or your account. Contact: For questions about these Terms, contact us at support@squadora.com.