Privacy Policy

Squadora ("we", "our", "us") operates the squadora.com website and the Squadora mobile application (collectively, the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service. We are committed to protecting the privacy of our users, including club administrators, coaches, players, parents, and guardians. By using the Service, you agree to the collection and use of information in accordance with this policy. For questions about this policy, contact us at support@squadora.com.

We collect several types of information for various purposes to provide and improve our Service: Personal Data: When you register an account, we may ask you to provide certain personally identifiable information including but not limited to: name, email address, phone number, date of birth, profile photo, and mailing address. Club Data: Information related to your sports club, including club name, location, team rosters, player statistics, match results, schedules, and financial records. Usage Data: We automatically collect information about how the Service is accessed and used, including your device's IP address, browser type, pages visited, time and date of visit, time spent on pages, and other diagnostic data. Device Data: When using our mobile application, we may collect device type, operating system, unique device identifiers, and push notification tokens. Payment Data: When processing payments through our platform, payment information is handled by our third-party payment processor (Stripe). We do not store full credit card numbers on our servers. When a club collects a payment, the club is the merchant of record and Squadora acts only as a technology and payment-facilitation provider, as described in our Terms of Service. We retain transaction records, logs, and consents in the ordinary course of business, and you agree these records may be used as authoritative evidence in any dispute, subject to applicable law.

We use the collected data for the following purposes: - To provide, maintain, and operate the Service - To notify you about changes to our Service - To provide customer support - To gather analysis or valuable information to improve our Service - To monitor usage of the Service - To detect, prevent, and address technical issues - To process payments and manage subscriptions - To send you club communications, match notifications, and scheduling updates - To generate analytics and reports for club administrators - To facilitate team management, including roster management and availability tracking We do not sell your personal data to third parties. We do not use your data for advertising purposes unrelated to the Service.

Your data is stored on secure cloud infrastructure provided by Google Cloud Platform (Firebase). We implement industry-standard security measures including: - Encryption in transit (TLS/SSL) for all data transfers - Encryption at rest for stored data - Access controls and authentication for all administrative access - Regular security audits and vulnerability assessments - Automated backups with point-in-time recovery - Multi-factor authentication for administrative accounts Data is primarily stored in data centers located in the United States. For users in the European Economic Area, please see our GDPR policy for information about international data transfers. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

We may share your personal data in the following situations: With Club Administrators: Club administrators and coaches can view data related to their club members, including profiles, availability, and performance statistics. With Service Providers: We may employ third-party companies to facilitate our Service, provide the Service on our behalf, perform Service-related tasks, or assist us in analyzing how our Service is used. These third parties have access to your data only to perform these tasks and are obligated not to disclose or use it for any other purpose. Key third-party services include: - Firebase (Google) - Authentication, database, storage, hosting - Stripe - Payment processing - Cloud messaging providers - Push notifications For Legal Reasons: We may disclose your data if required to do so by law or in response to valid requests by public authorities. Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred.

We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data that may include an anonymous unique identifier. We use cookies for: - Authentication and session management - Remembering user preferences (theme, language) - Analytics and performance monitoring - Security (CSRF protection) You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service may not function properly. For more details, please see our Cookie Policy at /cookies.

Our Service may be used by sports clubs that include minor participants. We take the privacy of children seriously and comply with the Children's Online Privacy Protection Act (COPPA). For users under the age of 13: - We require verifiable parental consent before collecting personal information - Parents or guardians must create and manage accounts on behalf of minors - Club administrators act as agents of parents for the limited purpose of managing sports activities - We collect only the minimum information necessary for participation in club activities For users aged 13-17: - We require parental awareness and consent as part of the club registration process - Minors in this age range may have limited account capabilities Parents and guardians can: - Review their child's personal information - Request deletion of their child's data - Refuse further collection of their child's data - Contact us at support@squadora.com for any privacy concerns regarding minors

Depending on your jurisdiction, you may have the following rights regarding your personal data: - Right to Access: You can request a copy of the personal data we hold about you. - Right to Rectification: You can request that we correct inaccurate personal data. - Right to Erasure: You can request that we delete your personal data, subject to legal obligations. - Right to Restrict Processing: You can request that we limit how we use your data. - Right to Data Portability: You can request your data in a machine-readable format. - Right to Object: You can object to our processing of your personal data. - Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time. To exercise any of these rights, contact us at support@squadora.com. We will respond to your request within 30 days.

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy: - Active account data is retained for the duration of your account. - After account deletion, personal data is removed within 30 days, except where retention is required by law. - Anonymized analytics data may be retained indefinitely. - Payment transaction records are retained for 7 years as required by financial regulations. - Backup copies are retained for up to 90 days after deletion. - Club data (rosters, match results, statistics) may be retained in anonymized form for historical purposes. You can request deletion of your account and associated data at any time through your account settings or by contacting support@squadora.com.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide notice through the Service or via email before the change becomes effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page. If you have questions about this Privacy Policy, contact us at support@squadora.com.